Return Policy
A home theater system is judged in the room it lives in, so we give you 30 days at home to decide.
Last updated: September 22, 2026
The 30-day home audition
Residential buyers may return a complete system for a refund within 30 days of the delivery date, for any reason, including simply deciding it is not right for the room. Installing it, listening to it and moving it around the room are exactly what the window is for.
What has to come back
- The subwoofer with the receiver, the center channel, all four satellites, the remote control, all supplied cables, the center-channel stand, the satellite brackets and the antenna, in the original carton and inner packaging.
- The system must be in a condition consistent with normal home use. Brackets that have been mounted are fine; missing components, cut cables, cosmetic damage beyond ordinary handling, or a missing carton are not, and will be reflected in the refund.
How to start a return
Email contact@bannisteracoustics.com with your order number and a sentence about why the system is going back. We reply with a return authorisation and the return address within one business day. Please do not ship anything back before you have that authorisation - unannounced returns cannot be tracked against your order.
Return shipping
- Within the contiguous United States, Bannister Acoustics covers return freight on an audition return and arranges the collection.
- For all other destinations the return freight is arranged by us and deducted from the refund at the actual cost charged by the carrier, which is confirmed to you before collection.
Refunds
- Returned systems are inspected within 5 business days of arriving with us. Where the return is complete and undamaged, the refund is issued within 10 business days of that inspection, by the same route the payment came in.
- The refund covers the price of the goods. Original outbound shipping is refunded only where the return is because the goods were faulty, damaged in transit or not what was ordered.
Faulty or damaged goods
This policy sits alongside the 2-year warranty and your statutory rights, it does not replace them. If a system arrives damaged or develops a fault, you are not limited to the audition window - see the Warranty page.
Exclusions
The home audition applies to residential purchases. Commercial, trade and dealer orders are handled under the terms agreed for that order.